1. How can I track my order?
Once your order is placed, you will receive a confirmation on WhatsApp with all the details, including a tracking link. 

2. How long will it take for my order to reach me?
We process and ship orders within 24-48 business hours. Delivery typically takes 4-6 business days, depending on your location. 

3. What is your return/exchange policy?
You can return or exchange the products only if they are damaged/defected at the time of delivery with an unboxing video of the same. 

4. What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and digital wallets like Paytm, Google Pay, PhonePe, and more. We also accept COD for orders all across India.

5. How do I redeem a coupon or gift card?
During checkout, simply enter your coupon or gift card code in the designated field and click "Apply." Only one coupon code can be used per order.

6. How should I care for my Salve jewellery?
To keep your jewellery looking its best, avoid contact with water, perfumes, and harsh chemicals. Store it in the jewellery box provided to prevent tarnishing and scratches. Each product mentions the material—Anti Tarnish Stainless Steel or Metal Alloy Fashion Jewellery and how we recommend you take care of it.

7. Can I wear my jewellery every day?
Yes! Our pieces are designed for daily wear. However, to extend their life, avoid exposing them to moisture and harsh chemicals.

8. Are Salve’s products anti-tarnish?
Each product on our website includes specific details about its material and care. If a piece is anti-tarnish, this will be clearly mentioned on the product detail page. Since metal alloy jewelry and anti-tarnish pieces require different care routines, you'll find clear indications on the product page about which category each item falls into.

9. Do you offer international shipping?
Currently, we're shipping orders all across India. As of now, we don’t ship international orders, but our team is working to make it happen soon. :)

10. How do I contact customer service?
For any queries or concerns, you can reach us at support@salve.co.in or WhatsApp us at +91-9999899833. We’re here to help!

11. Are your products hypoallergenic?
Yes, most of our jewellery is crafted from hypoallergenic materials to ensure that it is gentle on sensitive skin. Check the product descriptions for details on the materials used to confirm the suitability for your skin type.

12. Are there any exclusive member benefits?
Yes! By signing up for our newsletter, you can gain access to exclusive discounts, early product launches, and updates on our latest collections. Stay connected to enjoy all the benefits of being a part of the Salve community!