Filter by Topic
  • All
  • Pre Sale Questions
  • Account Related Questions
  • Order Related Questions

Need Help?

Here we've answered all the question you might want to ask, if you can't find an answer to your question, you can contact us.

Pre Sale Questions

We usually ship out all orders we have received in 24-48 working hours. At the time of shipping the order, you will receive an email from us with the tracking ID, these can be used to track your order.
We work only with leading shipping partners in India to assure that your delivery experience is great! While we cannot guarantee on behalf of third party logistics firms, you will most definitely receive a call before your order arrives. However, we will send you an email when your order is out for delivery. Please feel free to reach out to us at support@salve.co.in for any queries.
Please note once we have received your order and processed it, we will not be able to change address. While we will do our best to change the address and help you out, please note that this is not an assured service. In such cases, we can try to put in a request with our delivery partner, but the final execution depends on them. So in case you've got your address or pin code wrong or want to change it, we recommend you to chat with our customer support team and we'll try our best to help!
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us up to 24-48 working hours to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, most of the deliveries are completed within 5-7 working days (depending on your location).
We normally ship out all our online jewellery orders within 24-48 working hours (excluding Sunday and Holidays). Once your order has been shipped, you will receive an email with your tracking ID. Please note that the above does not apply to personalised orders, personalised orders take 14 working days to be shipped from our side. Please also note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.
Yes, we deliver to almost all Pin-Codes Pan India. You can check if the product can be delivered to your address by going and punching in your Pin Code on the product page.
We intend to make the purchase as simple and as seamless for you as possible. We accept all major modes of payment including credit cards, debit cards, cash on delivery (COD), bank transfer, UPI, and so on. However, at this time, we do not accept any international cards. If you have any queries about payment modes, you can chat with our customer support team and we'll help you out.
You should receive an order and payment confirmation via email and text message within 5 minutes of completing your payment. In rare cases, your order may not get synced immediately. In these cases, it may take up to 24 hours to receive your confirmation. However, if you do not receive an order confirmation within 24 hours, it is possible that your order might not have been created on account of a technical issue either at our end or at the payment gateway's end. In such cases, please do not worry, do connect with our customer support team via email or WhatsApp and provide them with the details of your payment and we will do our best to assist you further!
Please note that all personalised jewellery is made to order and therefore once you place the order with us, it takes us about 14 working days to prepare the jewellery, QC it, and get it ready for dispatch. Delivery takes another 5-7 working days on average. So overall, delivery of a personalised jewellery order takes about 21 working days.